Frequently asked questions

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Basics

How does the service work?

Veronym is a cloud-based cybersecurity service "Made in Germany". It is based on market-leading, cutting-edge technologies, which are fully automated and perfectly coordinated. We combine next generation endpoint protection with market-leading Internet protection. Attacks are detected early and automatically blocked; if an attacker should nevertheless succeed in compromising a device, we use modern analysis methods to detect undesirable behavior and alert our customers in a timely manner.

Do I need to hire an IT specialist who will manage the Veronym system?

Veronym is a Managed Security Service. During the development "simplicity" was the basic principle. Therefore users don’t need expert knowledge to install the service and protect their devices.

Once Veronym's software is installed, do I need to configure anything on my device (laptop/mobile/server)?

No, the device is comprehensively protected immediately after installation.

Contract

Can I upgrade or downgrade my subscription anytime?

Subscription to Veronym solution is a pay-as-you-go service. In the case of a monthly settlement, you can upgrade, downgrade or cancel at any time. In the case of an annual settlement, you can upgrade at any time but downgrade or cancel after the full year of subscription.

What are the notice periods?

Till the end of the month, with monthly payment. One month before the end of the entire subscription year, for annual payment.

Are there any cancellation fees?

No. Veronym is a pay-as-you-go service. We do not have any cancellation fees. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

User

Where can I find out more information on how to install Veronym on my device?

Our installation manuals can be downloaded for free from Veronym User Portal. They provide all the necessary information about the installation process and system requirements for installing Veronym's service.

Trial

Does the trial cost anything and how long can I test?

The trial is free of charge and lasts 14 days.

How does the 14-day free trial work?

Full Veronym protection is effective from day one. You will receive an accessible report every 7 days by e-mail and you can check dashboards with detailed data on the Customer Portal at any time during the trial.

Technology

Do I have access to a management interface and can I still "set" or "change" something or do I have administrative rights?

No, this is a fully managed service. Clients don't have access to the management interface, where network inspection rules can be changed. Policies can be customized through Veronym Professional Service in "Ultimate" Package.

Do I also have "offline protection"? Is the protection of my device guaranteed even without an active connection to the Internet?

Veronym Device contains all necessary prevention technologies to protect your device, both when it is online and offline. These technologies include machine learning to protect against unknown and zero-day malware, exploit and hash blocking.

What does Veronym customer service look like?

Our customer service is available by telephone during our office hours at 030 84418526 and by e-mail - info@veronym.com.